
How We Automated 87% of Customer Support with a Single AI Agent
A deep dive into how we built and deployed an autonomous customer service agent for an e-commerce company processing 10,000+ queries per month.
Save 30+ hours per week and cut operational costs by up to 60%. We build custom AI agents and automation systems that run 24/7 — so your team can focus on what actually matters.
Built with & integrated into the world's leading AI platforms
Our Edge
We combine deep technical expertise with business understanding to deliver AI solutions that generate measurable impact from day one.
We don't retrofit AI into existing processes—we redesign workflows from the ground up with intelligence built in.
No templates, no off-the-shelf products. Every solution is engineered specifically for your business context and goals.
Our implementations deliver measurable ROI within weeks, not months. We are obsessed with outcomes, not activities.
From strategy to deployment to optimization—we're your long-term AI transformation partner, not just a vendor.
What We Build
Comprehensive AI engineering solutions designed to transform every layer of your business operations.
Autonomous AI agents that think, plan, and execute complex multi-step tasks without human intervention.
End-to-end automation of complex business processes, from data extraction to report generation.
Custom AI assistants trained on your company data that boost team productivity across every department.
Seamlessly connect AI capabilities to your existing tech stack—CRMs, ERPs, databases, and more.
Transform raw data into actionable insights with AI-powered analytics and automated reporting systems.
Bespoke AI-powered internal tools, platforms, and applications built specifically for your team needs.
Why Us
We're not just another AI agency. We're a technical powerhouse that delivers operational transformation.
Our team brings together expertise in LLMs, distributed systems, and modern software engineering to build solutions that scale.
We start with your business goals, not with technology. Every AI implementation is tied to measurable business outcomes.
Our battle-tested 6-phase implementation framework ensures successful AI adoption with minimal disruption to your operations.
We don't disappear after launch. Our ongoing optimization and support ensures your AI systems keep delivering value.

Key Metrics
WHAT WE BUILD
Representative examples of AI systems we design and deploy.
Manual ticket handling with multi-day response times and a growing support team
Autonomous AI agent that resolves recurring queries instantly, 24/7, escalating only complex cases to humans
Lawyers spending hours per contract review, with risk of missed clauses on complex documents
AI system that reviews contracts in minutes, flags risks, suggests clauses, freeing lawyers for strategy
Sales team manually qualifying inbound leads, with most demo time spent on unqualified prospects
AI qualifier that scores and routes leads automatically, so the sales team focuses on high-value opportunities
Real Results
Industry-benchmark outcomes our solutions are designed to achieve.
Under The Hood
Every system we build is a living structure — self-optimizing, always-on, infinitely scalable.
Why Work With Us Now
We're a new agency, and that's our edge. You get senior engineering attention, outcome-based pricing, and a founding team obsessed with your result — not metrics from last quarter.
Your project is owned end-to-end by one of our three founders — not handed to a junior. Direct line, fast decisions, deep accountability.
No 6-month discovery phases. By week 2 you have a working proof of concept running on your data, not a 40-slide deck.
Fixed-scope, fixed-price projects. You know exactly what you pay and what you get before we start. No open invoices, no surprises.
Code, models, data, prompts, integrations — all yours. No vendor lock-in, no per-seat licensing, no hostage situations.
We're picking 5 ambitious companies in 2026 to partner with at preferred rates, in exchange for a public case study once we deliver. We've closed 2 — 3 spots remain.
Apply for early accessWhat you get
How We Work
A battle-tested 6-phase framework that ensures successful AI adoption with measurable results at every stage.
Deep-dive into your workflows, pain points, and opportunities. We map your existing processes and identify the highest-ROI automation targets.
We design a custom AI architecture tailored to your specific needs, tech stack, and budget—no one-size-fits-all templates.
Our engineers build, test, and integrate your AI solution with your existing systems using industry best practices.
We launch in a controlled environment, gather real-world feedback, and iterate rapidly to optimize performance before full rollout.
Systematic deployment across your organization with comprehensive team training to ensure high adoption and immediate value.
Continuous monitoring, performance optimization, and strategic guidance to ensure your AI systems keep delivering exceptional results.
Deep-dive into your workflows, pain points, and opportunities. We map your existing processes and identify the highest-ROI automation targets.
We design a custom AI architecture tailored to your specific needs, tech stack, and budget—no one-size-fits-all templates.
Our engineers build, test, and integrate your AI solution with your existing systems using industry best practices.
We launch in a controlled environment, gather real-world feedback, and iterate rapidly to optimize performance before full rollout.
Systematic deployment across your organization with comprehensive team training to ensure high adoption and immediate value.
Continuous monitoring, performance optimization, and strategic guidance to ensure your AI systems keep delivering exceptional results.
Industries
Specialized expertise across key sectors
Automated customer service, inventory management, personalized recommendations
Contract analysis, compliance monitoring, fraud detection
Patient management, diagnostic assistance, administrative automation
Predictive maintenance, quality control, supply chain optimization
Lead qualification, property analysis, automated reporting
Customer success automation, churn prediction, product analytics
Personalized learning, administrative automation, student support
Project management, safety monitoring, resource optimization
ROI Calculator
See how much time and money you could save with intelligent automation.
Drag the sliders to match your team
Based on 80% automation rate
Our Story
We are a Valencia-based AI engineering consultancy founded by entrepreneurs and technologists who believe that artificial intelligence is the most powerful tool for business transformation in human history. Our mission is to make that transformation accessible, practical, and profitable for ambitious companies worldwide.
To democratize access to enterprise-grade AI automation, enabling companies of all sizes to compete at the speed of intelligence.
A world where every repetitive task is automated, every data point is actionable, and every business decision is intelligence-enhanced.
Radical transparency, measurable outcomes, technical excellence, and long-term partnership over short-term gains.
“The question is no longer whether to adopt AI, but how fast you can do it without losing the human elements that make your business special.”
Singularity Labs Founding Team
The Team
Visionary leaders combining technical excellence with strategic innovation

COO & Co-Founder
ADE student at Universidad Europea. As COO, Juan drives operations, client relationships and business development at Singularity Labs — translating technical AI capabilities into real business value for every client.
Expertise

CEO & Co-Founder
Computer Engineer · UPV with a passion for AI-driven business transformation. Ian leads technical strategy and product development at Singularity Labs, combining engineering expertise with deep curiosity for emerging technologies.
Expertise

Business Angel & Co-Founder
Serial entrepreneur and investor with 20+ years of experience building and scaling technology companies. Provides strategic guidance and investment expertise to Singularity Labs.
Expertise

CTO & Co-Founder
Computer Engineer from UPV with 30+ years leading digital transformation at Mercadona, Spain's largest retailer. Former Agile Delivery Manager overseeing e-commerce and payments for 1,600+ stores. Expert in Generative AI strategy, agile frameworks, and tech mentoring.
Expertise
Enterprise Grade
Your data security and privacy are non-negotiable. Every solution we build adheres to the highest security standards.
End-to-end encryption for all data in transit and at rest using AES-256 and TLS 1.3
Granular role-based access control and comprehensive audit logging
GDPR, SOC 2, and industry-specific compliance built in from day one
Continuous security monitoring and quarterly penetration testing
Deploy on your infrastructure for maximum data sovereignty
Every request verified, never assumed. No implicit trust in any layer.
Join the companies already using Singularity Labs AI systems to work smarter, faster, and more profitably.
From Our Team

A deep dive into how we built and deployed an autonomous customer service agent for an e-commerce company processing 10,000+ queries per month.

Why the next wave of AI adoption goes far beyond chatbots and how forward-thinking companies are building autonomous AI workforces.

A practical comparison of automation platforms and when to build custom solutions for maximum flexibility and performance.